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AG HOME @ Troika Kota Bharu

Updated 2026-08-27 · 4,558 reviewed · 6,776 listed · Scored from 37 Google reviews · How we rank ›

4.3(37) 62 composite score See reviews on Google ✓ Google-verified
Beachfront & Island HomestayHomestay
AG HOME @ Troika Kota Bharu
Services
Beachfront & Island Homestay, Homestay
Reviews
37

What recent reviews say

AG Home at Troika splits sharply between returning guests who praise the responsive staff and convenient location, and first-time visitors who report filthy bathrooms with mold, stained carpets, musty smells, and broken lamps. The building's aging infrastructure (broken lifts, dim lights) adds friction. Service recovery is quick via WhatsApp, but cleaning standards appear inconsistent unit to unit and month to month.

Praised for
  • responsive customer service team
  • spacious units
  • central location with nearby shops
  • comfortable beds
  • big pool
Watch-outs
  • mold and musty odors
  • poor bathroom cleanliness
  • dirty carpets and furnishings
  • broken fixtures and dim lighting
  • elevator breakdowns and long waits
spaciousresponsive-hostgreat-locationpoor-maintenanceunhygieniccomfortable-bedsnoisy
Best for: Returning guests and those prioritizing location over unit condition; families needing multiple bedrooms and shop access.
Think twice if: First-time visitors should expect variable cleanliness; mold, musty odors, and bathroom issues are recurring complaints. Inspect the specific unit on arrival.

Strengths

  • Responsive WhatsApp support and quick service recovery
  • Central Bandar Kota Bharu location near mall, markets, Starbucks
  • Spacious multi-bedroom units suitable for families and groups

Worth knowing

  • Ms. Cheong and Mr. Ikhwan Shamsuddin named as dedicated customer service staff
  • Lift failures and long waits (45 min) reported during peak checkout
  • Stains on carpets and tatami mats noted; bathrooms reported moldy and dirty despite photos appearing clean
  • Pool requires long swimwear; European swimwear policy not communicated in advance
  • Free crackers and Nescafe provided; wheelchair and stroller access available

What reviews say by service

Beachfront & Island Homestay
Location praised as central and convenient near food market and mall, but pool cleanliness and swimwear policy unclear; some guests unable to use pool due to swimwear restrictions not disclosed upfront.
Homestay
Spacious multi-room units suitable for families and groups; responsive staff via WhatsApp, but severe cleaning inconsistencies (moldy bathrooms, stained carpets, musty smells) undermine experience. Unit condition depends heavily on recent turnover.

How it compares

  • Rated 4.3 against a 4.53 average across the 5220 beachfront & island homestay businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we scored this

How We Score
Star rating 60
Review volume 69
Review recency 100
Review sentiment 48
Profile completeness 50
Verification 0

Rating breakdown

5
28
4
2
3
2
2
0
1
5

Common questions

What shops and facilities are near AG Home at Troika?
The building is in Bandar Kota Bharu city center with Starbucks, Coffee Bean, Nasken Coffee, Emart, McDonald's, and a 7-Eleven about 200m away on the ground floor and nearby.
Can I use the pool?
The pool is available, but the business requires long swimwear; European swimwear is not permitted. This policy is not clearly stated in advance, so confirm your swimwear type before booking.
What is the checkout process like?
Guests report waiting 45 minutes or longer for elevators during peak checkout hours, especially if the main lift is broken. Allow extra time.
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Last updated 2026-08-27